Consultancy

Ninedirect consultancy. Employing a consultative approach, our team of skilled IT specialists works with you to provide a tailored solution to meet your exact business and budgetary requirements.

Projects include Outsourcing, IT Service improvement, ITIL Process Implementation, Office Relocation, Technology upgrade, thin client technology and Infrastructure improvement and rationalization. We are also experienced in the HR aspects of any IT implementation and can find a path through the most difficult projects however complex.

Our consultancy extends beyond projects to a broader managed service. A number of organisations have realised the considerable benefits of IT outsourcing, and have entrusted the management of the arrangement to us.

Some of the industry sectors we have worked for include Telecoms, Broadcasting, Managed Services and Travel & Tourism.

Outsourcing

We have many years' offshore outsourcing experience and bear the scars to show it. We advise businesses based in the UK, Europe and North America on offshore outsourcing and assess if they're ready to outsource.

If an organisation is not sure whether they wish to outsource offshore, we'll help them define and implement the steps and processes needed to select and work with an offshore supplier.

If an organisation is already committed to outsource offshore, we assess their short term and long term goals, and help them select and implement the most suitable outsourcing model.

We advise our customers on selecting the most appropriate offshore partners for their needs by evaluating their requirements and cross matching these with over 260 suppliers world-wide. We manage the delivery of the entire range of outsourcing services including Business Process Outsourcing (BPO), Offshore Development Centres (ODC), Offshore Call Centres, project based offshore software development and offshore system maintenance and support.

ITIL Consultancy

The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.

Each module is intended to facilitate the quality management of IT services and infrastructure in the organisation (by IT infrastructure, we mean organisations' computer and networks - hardware, software and computer-related telecommunications, upon which the systems and IT services are built and run). The codes of practice are intended to assist organisations to provide quality IT service in the face of challenges such as budgetary constraints, skill shortages, system complexity, rapid change, current and future user requirements and increased user expectations.

Programme Management

  • Conducting a capability assessment to identify priorities for improved governance
  • Assisting in implementing structured programme management methods such as MSP or ADPM
  • Providing interim Programme Managers
  • Providing a Programme Benefits Assurance function
  • Providing a choice of training options.

Service Desk Implementation

We know the value of having an integrated Service Desk Solution. We have seen the transformation that such a project can have on the effectiveness of your IT Department. Ninedirect has run many successful Service Desk implementations across the UK, Europe and Asia with startling results. Our approach is;

  • Understanding the needs, aims and limitations of your Service Delivery Department
  • Selecting the appropriate Service Desk Tool to suit you
  • Running the project end to end ensuring successful implementation
  • Supporting the implemented service on a long term basis (including support and administration).

Services for offshore outsourcing suppliers

For vendors we provide experienced European based project management for customers in Western Europe and North America. We ensure the projects are professionally managed by a local team, reducing the number and cost of onshore resources the supplier requires to support their projects. We also provide assistance for offshore service suppliers wanting to operate in the UK and Europe through a series of initiatives helping them to set up a local business centre. Our services to offshore outsourcing vendors include:

  • Including our partners and affiliates in the vendor selection process for our customers' offshore outsourcing requirements
  • The provision of project management services. Because we are well versed in dealing with offshore contracts, we help both our customers and suppliers avoid the problems that beset many offshore projects, ensuring their ventures are a success
  • The provision of a local presence for vendors in the UK and Europe
  • Finally, we undertake sales calls and provide local support to vendors' existing teams in the UK and Europe.